Hi Deborah! Thank you for your feedback and constructive critics, we appreciate you. We are especially happy to hear that the service and lunch were good since they are under our control a 100%. The snorkeling experience per see is nature not us, but it is guided and it sounds like they did excellent on that too. The weather is what it is and we do our best to provide a great experience every day. We have carefully prepared our catamaran at every detail, done modifications and customized it for our tour purposes, offering a unique catamaran for our guests that we are very proud of. Sitting on the hard surface of the fiberglass is according to most, not as comfortable. Therefore, the catamaran is indeed covered with cushions with convenient cupholders, to offer everyone a comfortable seat even when we are at max capacity. We totally understand that a boat full of strangers is not what everyone prefers. We would like to highlight that we also offer very popular semi-private versions of our two shared tours, as an option in between a private charter and a shared tour. The rate is then a bit higher but no more than 8 guests participate on the tour.