Dear Alan, we are most regretful that this was the nature of your experience. As you can see from all the previous reviews the major majority of travelers are very satisfied with our operations! It is not in any manner typical of our operations and tour management. Your harsh comments are an expression of anger, this is understood. Since the resumption of operations after Covid (less than 2 mths), many locations have changed their operating hours. Government offices inform us! accordingly. Indeed these were known at the last moment and your accusation on this is understood. The website is being revised due to changes, but the major changes that go through the external source may not be updated. Most harsh is your mention of the manner of our office staff who have to be attentive as well as helpful. We will look into this tomorrow. We view this most seriously and will do our best to rectify it. Sincerely, Bein Harim team

Thanks so much for this feedback on your walking tour with our guide Eric. He is worthy of your feedback for his professional tour managment and informative commentary. Hope to see you soon on the wide range of other tours we offer.

Thanks so much for sharinng this feedback and praise for your guide on our tour. We sure hope to see you again.

Thanks so much for sharing your satisfaction with this tour and our guides Itamar and Yoel. Also the mention of the logistic of the vehicle swop over . It is clear you enjoyed their guidance, informative commentary, and highly skilled tour management. You visited spectacular locations in Jerusalem and we are so glad you came away enlightened and with a meaningful and memorable tour experience travelling with Yoel of Bein Harim tourism. Your sincere and kind recommendation of our services is much appreciated. We look forward to seeing you travel with us once again sometime in the future

Thanks SO much for this rave review of your tour guided by our guide DOrit. She really deserves your compliments for the great job she does with her tour groups, professional, and a highly skilled guide. We are so happy to read you came away satisfied with this tour experience, with her, feeling enlightened by her informative commentary and having enjoyed her pleasant engaging manner. We hope to see you sometime again soon and appreciate your sincere recommendation of Bein Harim tourism services.

Dear Bruno, Regrettably we are most surprised by this review as it doesn't represent our company at all, and certainly not the guide Eric G. We have a specific route however inclusive itinerary it may be. The tour of the Old underground city of Jerusalem is a tour in itself, but it does include certain landmarks that obviously make up the environs of this location. Not repeats of the previous day, but yes, there are locations visited by virtue of going passed them!! The entry to the Old City and overviews. We will get the guide to file a report of this day and answer you on private msg. Sincerely, Bein Harim Tourism Services team

Dear markkG7198ED, We are regretful that this was the nature of your tour. There are sometimes logistic constraints that arise, not sure if this was what happened on your tour. We keep travelers satisfaction at the head of our priorities. This case will require further and in depth investigation and an account by provided the guide. Please send a message to our Customer Service department indicating your booking number and describing your experience. Sincerely, Bein Harim Tourism Services team

Thanks very much for this sincere and complimentary review of 5 stars for the tour guided by Samuel. We are happy we you came away with a memorable and enlightening tour experience with Bein Harim services and the day with our professional and skilled guide,. We sure look forward to seeing you again and please dont forget to remind us you are a satisfied returning customer!!

Hey JON thanks SO much for this rave 5 star rating review of the tour you took with Bein Harim Indeed you visited a uniquely special location in Jerusalem We are certainly happy to read that it went beyond expectation and you came away with a memorable and enlightening tour experience. Thanks so much for sharing on this platform. AS you mentioned traffic especially this week(peak holiday season) is disastrous, and a major issue to contend with our tour shedule.We are glad to read you got through it safely! Hope to see you traveling with us again one day.