The experience provided this traveler wasn't any different than that provided all our guests. In an effort to get the tour for free, Sooty complained to Viator, though he never complained to us during the tour or afterward. Failing to get satisfaction from Viator, Sooty filed to get his money back from the credit card issuer. The third-party objective credit card issuer also refused to refund Sooty's money, upon learning the facts of the story. Crime doesn't pay Sooty (quite an appropriate name for one of such integrity and moral character). New York State Penal Law § 165.15 Theft of Services states, "A person is guilty of theft of services when... 3. With intent to obtain railroad, subway, bus, air, taxi or any other public transportation service without payment of the lawful charge therefor, or to avoid payment of the lawful charge for such transportation service which has been rendered to him, he obtains or attempts to obtain such service or avoids or attempts to avoid payment therefor by force, intimidation, stealth, deception or mechanical tampering, or by unjustifiable failure or refusal to pay..." he is guilty of Theft of Service.

Thank you for your kind words! Glad you plan to include us in your future visits to the city. We look forward to seeing you again!