Dear Momof2Cuties71,
Thank you for taking the time to reach out to us about your Best of Florence tour.
We are extremely sorry you felt cheated out of precious moments in this beautiful city so rich in history and culture, as that is the last thing we want you to feel!
After reading your review we immediately followed up with the guide as we were not aware the service had ended early at all! As a matter of fact, on those rare occasions when we experience any change to the tour, we reach out to our guests immediately. This did not happen in your case, as the guide actually thought the tour was half an hour shorter. Being a new hire, she made a mistake, and we cannot apologize enough about it.
However, please rest assured both the duration and the level of engagement were discussed in depth, and we have not received any negative comment since. We rely on our guests' direct feedback to always improve and are therefore extremely grateful for your comments.
We hope your time in our beautiful country was lovely, and that if you ever travel to any of the other destinations we serve, you will give us another try!
Kind regards,