Thank you for taking the time to send us a review.
We are sorry that you feel that our service didn't meet your expectations.
Please be aware that the booked and confirmed (and paid) service was for an English speaking driver and for a luxury vehicle for a day at your disposition with itinerary provided by you (not designed by us).
You did not book a sommelier to accompany you.
Two of our drivers are sommeliers and we were going to provide one as your driver, unfortunately due to reasons beyond our control this was not possible.
At no point did we promise that he would be definitely your driver.
However, you still had an English speak driver, as per the agreement pre-booking and on confirming the booking, and had a Mercedes V class minivan luxury set up.
The driver you had is our most easy going driver, professional, gentle and amicable who felt that at no time there was any discomfort or negativity. He felt that you had friendly conversation about many topics.
We are sorry that you felt differently.
We thank you for your comments and will certainly use them to improve the service offered.