The Lotus Center
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Ce qu'en disent les voyageurs
Possibly the worst spa experience I have ever had!
2,0 sur 5 bullesjanv. 2024
Nous avons réservé un message aux couples Oceanside pour l'anniversaire de mon mari. Ce « spa » est un kiosque extérieur situé dans un coin du Royal Kona Resort. Sur une échelle de 1 à 10, l'atmosphère est un 1. Nous sommes arrivés environ 20 minutes avant notre massage, pensant qu'il y aurait la possibilité de nous changer en peignoirs, de signer la renonciation habituelle pour le massage, et peut-être de prendre de l'eau et de regarder l'océan avant notre traitement… des expériences habituelles au spa. Au lieu de cela, nous avons été accueillis par l'employé du kiosque au téléphone qui nous a dit que nous étions en avance et nous a dit d'attendre sur un banc près d'une cage d'escalier intérieure. Juste à l'heure indiquée, deux employés du spa en tenue décontractée (pas d'uniforme) sont arrivés et nous ont emmenés dans une zone de massage sous tente entre l'hôtel et l'arrière du restaurant voisin. Techniquement, nous pouvions voir et entendre l'océan, mais les gens sur le balcon et les bruits de la cuisine du restaurant étaient plus forts car nous étions à environ 100 pieds de l'océan. C'est là que nous devions nous changer et monter sur les tables de massage. C'était plus que gênant car la tente était ouverte des quatre côtés et les employés se contentaient de fermer les côtés de la tente faisant face au parking pendant que nous nous mettions nus. N'importe qui de l'hôtel qui se trouvait sur son balcon nous aurait vu nous déshabiller. . Je n’ai même pas regardé et nous avons changé rapidement ! ! Je donne à cette note une note «médiocre» ou «terrible» parce que les massages eux-mêmes n'étaient pas mauvais, mais le reste de cette expérience «spa» était carrément horrible. Le pire, c'est que nous avons payé plus de 400 $ US pour cette expérience Oceanside pour deux. Cela ne vaut absolument pas le coup. Je suis sûr qu'il y a des spas bien meilleurs ailleurs à Kailua - Kona pour ce prix ! ! Reste loin!

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4.0
4,0 sur 5 bulles52 avis
Excellent
32
Très bon
9
Moyen
2
Médiocre
6
Horrible
3

Ccthomp3
2 contributions
5,0 sur 5 bulles
févr. 2024 • En couple
My husband and I had a couples massage after spending a week in Hilo. It was a perfect way to end our vacation. We were so pleased with the entire process. They were very accommodating in selecting times and making the appointments. The massage therapists listened to our needs and preferences and made sure to address them. My husband and I were being picked up by Uber driver to take us to the airport afterwards and the owner stayed with us until he arrived. We really appreciated the extra concern. I would definitely recommend the Lotus Center Spa!
Écrit le 3 mars 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you so much for sharing your wonderful experience! We're happy to hear that you and your husband enjoyed your couples massage at our Spa. Always our main concern is to provide exceptional service and ensure our guests feel relaxed and pampered throughout their visit. and thank you for your recommendation, we look forward to welcoming you back for another rejuvenating experience in the future!
Écrit le 5 mars 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Rosiegirl2
Nanaimo108 contributions
2,0 sur 5 bulles
janv. 2024 • En couple
We booked an Oceanside couples message for my husband’s birthday.

This “spa” is an outdoor kiosk in a corner of the Royal Kona Resort. On a scale from 1 to 10, the atmosphere is a 1. We arrived about 20 minutes before our massage treatment, thinking there would be an opportunity to change into robes, sign the usual waiver for massage, and maybe have some water and watch the ocean before our treatment…usual spa experience stuff.

Instead, we were greeted by the kiosk employee on his phone who said we were early, and told us to wait on a bench near an interior stairwell.

Right at our designated time, two spa employees in cutoffs (no uniforms) arrived and brought us out to a tented massage area between the hotel and the back of the restaurant next door. Technically, we could see and hear the ocean, but the people on the balcony and the restaurant kitchen noises were louder because we were about 100 feet from the ocean. This is where we were to change and get onto the massage tables. It was beyond awkward because the tent was open on all four sides, and the employees just held the sides of the tent facing the parking lot closed while we got naked. Anyone from the hotel that was on their balconies would have seen us get naked..I didn’t even look and we changed quickly!!

I’m giving this rating a “poor” vs. “terrible” because the massages themselves weren’t bad, but the rest of this “spa” experience was straight up awful. The worst part was that we paid over $400 USD for this Oceanside experience for two. Totally not worth it at all. I’m sure there are far, far better spas elsewhere in Kailua-Kona for this price!! Stay away!
Écrit le 4 février 2024
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
We sincerely apologize for your disappointing experience and appreciate your feedback.
Écrit le 10 février 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Katie H
8 contributions
4,0 sur 5 bulles
oct. 2023 • En solo
Confusing to locate because all doors were closed and no one at the kiosk for check in. My treatments started at 2pm and I like to get there early and change, preferably rinse off and just lounge. I called the number and was told to wait in the garden which is basically the courtyard of the hotel. My therapist arrived 5 min before the appt and didn’t get me back there until 8 min after starting time and didn’t actually start until 2:15pm. This caused me to just feel anxious from the beginning, did they forget about me? This is expensive… am I gonna miss out on money? Not a fun way to start a relaxing day at the spa. So rough start. The massage was good. Not a single upgrade was offered “no hot stone, no essential oil”, etc. She said I had to ask for that at booking. I was never asked about that or my preference for a male/female therapist. The room was nice. All this is, is a converted room in an older hotel. The therapist did a good job, kept the pressure consistent and listened to my sore areas. Thankfully she did the entire time I paid for and just ended later. The facial was also just good. I enjoy the feeling of brushes applying the skincare and she just used her hands. That was the only noticeable difference. I will most likely try a different place next time.
Écrit le 5 novembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you encountered during your visit. We apologize for the initial confusion in finding the spa and the delay in your treatment. We appreciate your feedback, as it helps us improve our services. We're pleased to hear that your therapist provided a good massage and attended to your sore areas. Your comments are valuable, and we will use them to enhance the overall experience for our guests.
Écrit le 5 novembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Aaron C
5 contributions
5,0 sur 5 bulles
nov. 2023 • En couple
This is the second time my wife and I have had a massage with the Lotus center spa. Both times the staff were very professional, and the massage therapists were outstanding. The outdoor setting under the gazebo listening to the waves crash against the rocks while the massage therapists worked on both my wife and I was relaxing and one of the best massages we have ever received.
Écrit le 3 novembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
We're happy to hear you had such a positive experience with us again! Thank you for your kind words, and we look forward to welcoming you back for more relaxing treatments in the future.
Écrit le 10 février 2024
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

LaRetta S
Oceanside, Californie6 contributions
5,0 sur 5 bulles
sept. 2023 • En solo
Unquestionably one of my best massages I’ve experienced. The hot rocks
Massage and mud wrap had me so relaxed I didn’t care about getting up and going to dinner.
Écrit le 12 septembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you so much for sharing your positive experience! We're thrilled to hear that you enjoyed your massage with hot rocks and mud wrap. Our goal is to provide ultimate relaxation and it's great to know we achieved that for you. We look forward to welcoming you back for another rejuvenating experience soon!
Écrit le 14 septembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Nikki J
Los Angeles, Californie33 contributions
5,0 sur 5 bulles
sept. 2023 • En couple
Had a couples massage today 09/09 with Jessica and the other lady I can't remember her name,sorry! They were fantastic! the The Lotus Center is lovely place and we will return.

Écrit le 9 septembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for your wonderful review Nicole! We're delighted to hear that you enjoyed your couples massage. We appreciate your kind words and look forward to welcoming you back for another relaxing experience soon!
Écrit le 14 septembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Amber M
amberjom3 contributions
5,0 sur 5 bulles
sept. 2023 • En solo
Excellent staff and service. Wouldn’t recommend the hotel but the spa is royal. I felt pampered. Massage pressure was perfect, not lazy on any part. Loved it all!
Écrit le 5 septembre 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you for sharing your experience Amber! We're thrilled to hear that you enjoyed our spa services and felt pampered during your visit. Our staff takes great pride in delivering exceptional service, and your feedback is greatly appreciated. We hope to have the pleasure of pampering you again in the future.
Écrit le 14 septembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Journey10355814926
1 contribution
5,0 sur 5 bulles
mai 2023 • En famille
Wow!!!! Wish I could be as relaxed and feel as good as I did after my massage everyday! Staff was welcoming and knew all of the right spots to work. Will definitely book another massage next time I am in Kona!!
Écrit le 17 août 2023
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Thank you so much for your glowing review! We're thrilled to hear that you had such a relaxing and rejuvenating experience with us. Our team takes great pride in providing top-notch massages, and we look forward to welcoming you back the next time you're in Kona. Your well-being is our priority! 🌺💆‍♀️
Écrit le 5 septembre 2023
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

j0siecat
Burbank, Californie8 contributions
5,0 sur 5 bulles
sept. 2022
I booked the Island Cooler treatment at the Lotus Center on my recent trip to the Big Island. I've been fortunate to visit many spas, and I was so deliriously happy with my experience at the Lotus Center. There were some minor issues with scheduling (I think I received my treatments in a different order than advertised, and received a facial instead of the aloe wrap that is listed in the treatment description) but the esthetician who administered my scrub and facial was one of the kindest and most talented I have ever had the pleasure of receiving a service from. I believe her name was Lorene and I cannot say enough about how talented she is. She was so caring and comforting, and I walked away from my treatment absolutely melting with joy and relaxation. I had a minor sunburn on my back and both the masseuse and esthetician were mindful of that during my treatment and I didn't feel any pain.

The spa itself feels a little dated, and I would have appreciated a robe to wear in between treatments, but ultimately I like to go to the spa to feel relaxed and pampered and I definitely walked away feeling like that.
Écrit le 13 septembre 2022
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Aloha, We're glad that we were able to delight you both with our service. Hopefully, during your next visit, we’ll again serve you with the best massage of your life. We appreciate your generous comments and look forward to seeing you again.
Écrit le 20 septembre 2022
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

Ryan A
Charlotte, Caroline du Nord2 contributions
5,0 sur 5 bulles
mai 2021
A few weeks ago my GF and I had our first massages ever and it was fabulous. We had Jestn and Pua who were incredibly friendly and did a great job. An hour flew by! 5/5 recommend.
Écrit le 21 mai 2021
Cet avis est l'opinion subjective d'un membre de Tripadvisor et non l'avis de Tripadvisor LLC. Les avis sont soumis à des vérifications de la part de Tripadvisor.
Aloha, We're glad that we were able to delight you both with our service. Hopefully, during your next visit, we’ll again serve you with the best massage of your life. We appreciate your generous comments and look forward to seeing you again.
Écrit le 24 mai 2021
Cette réponse est l'opinion subjective du gérant et non de Tripadvisor LLC.

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