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Cavendish Hotel

Voyageur (185)
360
Panoramas (19)
Chambre et suite (217)

Infos pratiques

Emplacement
Propreté
Service
Rapport qualité / prix
Équipements de l'établissement
Piscine
Restaurant
Internet gratuit
Bar/lounge
Accès personnes handicapés
Activités pour les enfants (Enfants/Pour les familles)
Hôtel non-fumeurs
Petit déjeuner disponible
Piscine chauffée
Piscine extérieure
Piscine intérieure
Salles de réunion
Sauna
Wi-Fi public
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Équipements de la chambre
Chambres familiales
Chambres non-fumeurs
Bon à savoir
STYLE D'HÔTEL
Familial
CATÉGORIE D'HÔTEL
1 127avis
539photos
23Q/R
0astuce pour la chambre
Note attribuée
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Ces avis sont traduits automatiquement depuis l'anglais. Afficher les traductions automatiques ?
La chambre n'était pas comme dans les photos de l'hôtel vraiment très démodée, mais elle était propre et les repas du soir étaient prises, si bien était un peu dur mais les environs étaient très agréables ne serait sans doute qu'à choisir cet hôtel même si c'était dernier choix
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Avis recueilli en partenariat avec cet hôtel
Nous avons fait nos réservations sur internet et les chambres étaient vraiment rien à voir avec la publicité ou avait l'air sur les photos. Nous sommes partis un jour plus tôt que prévu, les lits et la chambre était inacceptable. A l'extérieur des pots de recueillir un toit qui
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Avis recueilli en partenariat avec cet hôtel
Bien que nous soyons arrivés, si vous venez en voiture, le parking est très clair car il y avait les panneaux indiquant " permis seulement ! Avant d'arriver à l'intérieur et ils vous fournissent un billet pour mettre à l'intérieur de la voiture. Le personnel était très
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Avis recueilli en partenariat avec cet hôtel
Régime sans gluten dons c'était pas un problème. La chambre était bien, l'hôtel a besoin d'être repeint à divers sites, le personnel est très bien, mais l'animation est vraiment bonne, notre chambre était au dernier étage, donc c'était un peu trop chaud, bien situé proche des
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Avis recueilli en partenariat avec cet hôtel
Un super hôtel propre et bien arrangée. Le personnel est sympathique et accueillant. Il y a un cinéma dure toute la nuit pour les enfants est très agréable, dommage qu'il n'y a pas beaucoup de choix de grands projets. J'ai bien l'intention de revenir.
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Avis recueilli en partenariat avec cet hôtel
Précédent
Catégories d'album
Toutes les photosVoyageurChambre et suiteSalle à mangerPiscine et plageCentre d'affaires et salles de réceptionAires de jeux et espaces familiaux
Photo professionnelle réalisée exclusivement pour TripAdvisorCavendish Hotel
The Twin Room at the Cavendish Hotel
Photo professionnelle réalisée exclusivement pour TripAdvisorCavendish Hotel
The Family 2+1 Room at the Cavendish Hotel
Photo professionnelle réalisée exclusivement pour TripAdvisorCavendish Hotel
The Deluxe Double Room at the Cavendish Hotel
bathroom door
bathroom plastic door
PrécédentSuivant
12345643
I have stayed for 2 nights at Cavendish Torquay and wrote a review about my stay on trip advisor. The manager replied with big fat lies on trip adisor. Shame on the professionalism! Reality: -I have booked room1 for 2 adults and 1 child (3year old) -I have booked room second family room for 1 adult (My mother In law who is 62 years, non english speaker) and 2 children 10 year and 12 year I challenge the hotel to prove otherwise. -while booking, I have made a special request about giving us two rooms which are adjacent to each other. (Reason: My mother in law was not feeling well and we were not sure about her trip. So if our children are staying on their own they have to be in our visibility also the 12 year old have asthmatic and allergic issues which needed constant attention.) -We booked the room few hours before our check in and my mother in law confirmed that she can not travel due to the illness. we decided to go on our own. That is me, my wife and our three daughters.Thats all. (CCTV can check everything) -While booking online we ticked for free parking as well. But upon arrival at the check in we have been charged £10 for 2 nights as we have not booked through the hotel directly. If you look at the Tripadvisor website you can clearly see it is advertised in big prints as "free parking", indoor pool etc. the pool is not operational. But as soon as you open their website you can see pictures of the pool and some refurbished rooms.The reality of the rooms are far different. I have documented all evidence (photos and videos for future use/reference). -I can only talk about room 210 as they only gave us the key for 210. -the room stinks as soon as you enter - The carpet is very dirty with lots of stains - Ceilings have cracks just above the entrance door -Floor boards under the carpet move generally and one just outside the bathrooms in very horrible condition. it make lots of noise -If you open the toilet/bathroom for air, you will see bird droppings on the window floor -There are some dirty cloths and curtains in the main cupboard -The duvets and bedsheets are clearly not washed for weeks -There is no soap in the bathroom but two small sachets of shampoo Now the second room they have offered was room number 209.The problem is that it is not even in your sight. (I challenge you to prove otherwise). You have to come out from 210 and there is a fire door on your right , through that door there are five steps down walk few steps then climb another 5 steps , then open another fire door, exit the door and turn left and then right you will see room 209 on your left hand side. -We only rejected the second room because, we did not felt safe to send our two daughters out of our sight!! -Your staff had three good options, but nobody bothered (1) completely cancel the booking and ask us to leave as the stay was not safe for us in those conditions (2) provide us with two different rooms which are adjacent to each other (3) Refunded the money for one room as requested and provide us with a bigger room where everybody can be accommodated. - What your staff at the check in did (1) Charged us £10 straight away for the parking (2) Asked for more money for the breakfast as it was only ordered for 2 adults (It has actually happened due to the misguiding info on the website). But we rejected the offer and had breakfast outside (3) The staff offered us refund for one room in his managers return the next morning after 10am (But we left for Lands End at about 8am for the day and returned in the night! we could not see the manager). The key for the second room was not offered to us or rejected the refund (4) On check out a very rude mannered so called general manager completely ignored what had happened and rejected the refund completely. (5) I have requested the manager to follow me to show him the room and status of it but he whole heartedly rejected my request. (I have video evidence of the conversation!) -The only right thing the hotel staff did was refunding the unused the breakfast money. It is absolutely appaling that due to the mis communication between staff, we the customers are suffering. On top of that when the customer give a shout on the social media, it is replied with lots of lies without any shame. The reason why we didn't complaint about the rooms conditions on the first day is very clear. It is because the staff with little of brain in the check in day offered us a full refund of the room which we are not going to use. As a goodwill gesture we wanted to keep quiet. The manager took it for granted. I still can make complain as I have video and photo evidences for the consumer court. All the negative reviews about the hotel explain the truth about reality completely. I will not only be asking for the refund but be asking for compensation if my daughter's condition get worse. -You have not provided us with an invoice for the parking charges that give me reasonable doubts about your intentions to avoid correct tax to the authorities as well. You definitely worth an investigation by the authorities. -I have reasonable doubt about the validity of your health and safety certificate, especially for room 209! I will be informing all relevant authorities your wrong doings.
Not sure if there’s a question in there...sounds like a general rant to me
1 vote
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Do you have to pay for parking if you book with breakaway holidays
Parking is Chargable at £5.00 per day if booking is made through / tripadvisor / Expedia etc. Free parking is available to guests booking direct with the Hotel via phone or Cavendish Hotels own website.
0 vote
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Will the indoor pool be of use in February?
Not sure,it wasn’t open July when we went,till the Thursday as we was leaving the Saturday,it is downstairs what are very narrow,and the pool wasn’t very clean at all,the sauna is a pay one,so by the time it warms up the money has run out,the changing room is just one toilet room,it is disgusting really,just matches the whole hotel,never experienced anything like it,faulty towers xxxxx
0 vote
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Does rooms have hairdryers
yes
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Some rooms are better than others,I think you should ask when booking 're the type of room you require.they did serve cider in the bar.breakfast is self service you eat as much as you wish to full English etc...Hope this helps.out door pool is heated but only open certain times of year,indoor lovely and warm.re parking it's at the rear and you enter via the rear strait into reception..evening entertainment good we didn't play bingo.
2 votes
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PrécédentSuivant
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FOURCHETTE DE PRIX
46 $US  - 251 $US  (Selon les tarifs moyens d'une chambre standard)
AUTRES NOMS
cavendish hotel torquay
ADRESSE
Royaume-UniAngleterreRiviera anglaiseTorquay
NOMBRE DE CHAMBRES
94
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