Dear Gulunia, Thank you for providing us all the necessary information to locate your reservation on our records. Further to your kind message received and as per your communication with our reservations department we wish to inform you that for reservations made through a thrid party any modifications or cancellations need to be processed by them. Unfortunately, in your case the supplier did not informed us about the cancellation of the booking and as a result your reservation was active on our system and therefore passed as a non show, in which case full cancellation fees apply. However, as per your email conversation with our colleagues from Reservations department we have provided the opportunity to waive the cancellation fees issued as soon as the third party who provided the reservation contacts us. Up to date no such communication took place between the third party and our reservation department. Please note that we are not authorised to amend or cancel bookings received via a third party, and in the case that the booking was made directly with us we would have already resolved this however in this case our hands are tied. We really appreciate your continuous preference to our hotel and we will be delighted to welcome you once again in the future. Kind regards, Vidiadaki Eleftheria