Dear Valued Guest,
I thank you for taking the time to share your thoughts and experience with all of us here.
And thank you for pointing out that we are centrally located and only a few steps from all the actions.
And thank you also for parsing our award winning staff and let me address some of the other issues you raised:
- Yes we have one secure car garage that we rent on a daily basis and it is by an advance reservation, but these information is specifically published in any of our online profile in any web channel that we are published in, furthermore there information was sent to you once more in the welcome email you received after you made your reservation.
- However in addition to our secure garage, we also work with secure parking facility that is 20 meter away from the hotel and the charges are the same and we arrange that for most of our guests.
- As for the attic room that you booked: Again, all pictures of our rooms are explicitly published all over the internet in any of our profiles and I want to drew your attention to the fact that you booked our budget room, however we still have an economy room which is 5 meter bigger than the budget, also we have Deluxe Double room which is 10 meter bigger than the economy room and have more amenities and we also have the Suite which is 20 meter bigger than the Deluxe Double Room. For your next reservation we will be delighted if you reserve the room that suites your need better.
I thank you again for choosing our hotel and hope to see you again in the near future.
Sincerely yours,
Mohamed Gamil
Owner / Manager